Returns & Refunds Policy
NUTRAFi Wellness Club
Return & Refund Policy
Effective Date: March 1, 2026
We strive to provide high-quality wellness products and a positive customer experience. Please review our policy below regarding returns, refunds, and exchanges prior to placing your order.
1. 30-Day Return Policy
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return:
The item must be new, unused, unopened, and in its original packaging
The product must be in the same condition you received it
Proof of purchase from the NUTRAFi Wellness Club online store is required
Please note:
Purchases made directly from independent NUTRAFi wholesale partners or resellers are not eligible for return through the NUTRAFi Wellness Club website. Those purchases must be handled directly with the seller.
Returns that do not meet these requirements may be refused.
2. Return Merchandise Authorization (RMA Required)
All returns require a Return Merchandise Authorization (RMA) number before being shipped.
To request an RMA, contact:
Email: support@nutrafiwellnessclub.com
Returns sent without an approved RMA number may be rejected and returned to the sender.
The RMA number must be clearly marked on the outside of the return package.
3. Return Shipping Costs
Customers are responsible for all return shipping costs unless the product is damaged or defective.
We recommend using a trackable shipping method, as NUTRAFi is not responsible for packages lost or damaged during return transit.
Original shipping charges are non-refundable.
4. Damaged, Defective, or Lost Shipments
If you receive a damaged or defective item, you must notify us within 7 days of the delivery date.
If your order is lost in transit and not delivered, you must notify us within 7 days of the estimated delivery date so that we may initiate an investigation with the shipping carrier.
For damaged or defective products, you may be asked to provide:
Photos of the damaged product
Photos of the shipping box and packaging
A brief description of the issue
For shipments reported as lost, NUTRAFi reserves the right to verify tracking information and conduct a carrier investigation prior to issuing a replacement or refund.
Once approved, NUTRAFi will replace the item at no additional cost to the customer.
Return shipping for approved damaged or defective products will be covered by NUTRAFi.
Orders marked as “Delivered” by the carrier are considered fulfilled. If a shipment is marked as delivered but cannot be located, customers should first contact the carrier and check with household members, neighbors, or building management. While we will assist in initiating a carrier investigation when possible, NUTRAFi is not responsible for packages lost or stolen after delivery confirmation.
5. Subscription Orders & Refused Shipments
If a subscription (auto-ship) order is returned due to refusal of delivery or failure to accept shipment:
A 25% restocking fee will be deducted from the refund
Original shipping charges are non-refundable
To avoid restocking fees, customers must cancel or modify their subscription before the next shipment is processed.
Subscription changes can be made through your customer account portal or by contacting customer support prior to the next billing cycle.
6. Restocking Fees
NUTRAFi reserves the right to apply a restocking fee of up to 25% for:
Refused shipments
Orders returned without authorization
Returns that require additional inspection or processing
7. Refund Processing
Once your return is received and inspected, you will be notified of approval or rejection of your refund.
If approved:
Refunds will be issued to the original method of payment
Processing may take 5–10 business days depending on your financial institution.
8. Non-Returnable Items
The following items are not eligible for return:
Opened or used products
Clearance or final sale items
Gift cards
Digital products or downloadable materials
Items marked non-returnable
9. Exchanges
We only offer exchanges for items that are defective or damaged.
If you need an exchange, please contact our support team for instructions.
10. Chargebacks & Payment Disputes
Customers agree to contact NUTRAFi customer support first to resolve any order issues before initiating a chargeback or payment dispute.
Improper chargebacks may result in:
Account suspension
Loss of subscription privileges
Additional collection actions where permitted by law.
11. Policy Updates
NUTRAFi reserves the right to modify this Return & Refund Policy at any time.
Any updates will be posted on this page with the revised effective date.